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BenefitCanada is an independent service. For a government application's decision or payment, contact the official program directly.

Can't sign in?

Use your account email. Request a password reset if needed, and check your spam or junk folder.

Reports and email preferences

Open My reports to check search progress, review a failed search or check email verification. Open My account to update reminder preferences.

My reports · Email preferences

Delete my account

Sign in to your BenefitCanada account on the website.
Open My account, then Account data. Save any reports you need before proceeding.
Review the deletion notice, type DELETE in the confirmation field and select Delete my account.

This requests permanent deletion of your account and its saved reports, tracker and guides. Visiting this page does not delete anything. If deletion fails, do not assume it completed; contact us.

Open account deletion settings

If you cannot access your account, contact [email protected] from your account email to request help. Ownership must be verified before processing an account request.

Do not send your password, SIN, identity documents or benefit application forms by email. Include only the issue and page; omit sensitive details from screenshots.